Privacy Policy

Knowledge Designs LLC (“Knowledge Designs,” “we,” “us”) respects your privacy. This policy explains what information we collect through this website and in the course of providing managed IT, web design, and marketing services — and how we use and protect it.

Information we collect

• Contact information you provide — name, email address, phone number, company name, and anything you include in a message when you contact us or request a quote.
• Usage information — standard web analytics such as pages visited, approximate location, device and browser type, and referring site. We use this in aggregate to understand how the site is used.
• Service data — when you become a client, we may access systems, accounts, and data that you authorize us to manage as part of the engagement.

How we use information

• To respond to inquiries and provide quotes.
• To deliver, support, and improve the services you hire us for.
• To send service communications (maintenance windows, renewals, security notices).
• To improve this website and our offerings.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Client systems and data

As a managed service provider, we treat access to client systems as a position of trust. Access is limited to what the engagement requires, protected by unique credentials and multi-factor authentication where supported, and revoked when an engagement ends. Client business data is never used for any purpose other than delivering the agreed services.

Cookies and analytics

This site may use cookies or similar technologies for basic functionality and anonymous analytics. You can control cookies through your browser settings; the site remains usable with cookies disabled.

Service providers

We rely on a small number of vendors to operate — such as hosting providers, email services, and analytics platforms. They receive only the information needed to perform their function and are bound by their own privacy obligations.

Data retention

We keep personal information only as long as needed for the purpose it was collected — responding to an inquiry, maintaining a client relationship, or meeting legal and accounting requirements — and then delete or anonymize it.

Security

Security is our trade. We apply the same practices we recommend to clients: encryption in transit, access controls, patching, monitored backups, and least-privilege access to any personal information we hold. No method of transmission or storage is 100% secure, but we work to protect your information with commercially reasonable safeguards.

Your choices and rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to legal retention requirements). Email [email protected] and we will respond promptly.

Children’s privacy

This website and our services are directed at businesses and are not intended for children under 13. We do not knowingly collect personal information from children.

Changes to this policy

If we make material changes to this policy, we will update the date at the top of this page. Continued use of the site after a change means you accept the updated policy.

Contact us

Questions about this policy or your information:
Knowledge Designs LLC — Middleton, MA 01949
[email protected] · (978) 885-1819