Helpdesk & support
Call, email, or message and reach a real person — 97% of issues answered within 5 minutes during business hours, with after-hours coverage for emergencies.
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Managed IT · North Shore, MA
Managed IT services that keep North Shore businesses running.
Helpdesk, cybersecurity, cloud, and Microsoft 365 — handled by one accountable local team, for a flat monthly price. No ticket queues, no finger-pointing, no surprise invoices. Just IT that works, so you can get back to your business.
What managed IT includes
Monitoring & maintenance
Round-the-clock monitoring and automated patching catch and fix most problems before they ever reach your team.
Cybersecurity
Firewalls, endpoint protection, email security, multi-factor authentication, and dark-web monitoring — layered defense woven into everything we manage.
Backup & recovery
On-site and off-site backups, tested regularly, so a failed drive, ransomware hit, or accidental delete never becomes a business-ending event.
Cloud & Microsoft 365
Setup, security, and day-to-day management of Microsoft 365, Azure, AWS, and hybrid environments — kept private, patched, and running.
Onboarding & hardware
New-hire setup done right, device procurement, and honest hardware advice — the ones that fit your business, not the ones with the best margin.
Why businesses switch to us
Most small and medium businesses outgrow the “computer guy” but aren’t big enough to want a faceless national MSP with a ticket portal and a call center. That’s exactly the gap we fill.
You talk to the person who fixes it
Knowledge Designs is founder-led. When something breaks, you’re talking directly to Greg Pagliarulo — the person who built and secured your systems — backed by a small dedicated team for off-hours and larger projects. No hand-offs, no hold music, no explaining your setup to a stranger every time.
Proactive, not reactive
Break-fix IT only makes money when things go wrong. Managed IT is the opposite: we’re paid to keep things running, so we monitor, patch, and harden your environment to stop problems before they start. Fewer emergencies, less downtime, predictable cost.
One team for IT, web, and SEO
Your website runs on infrastructure we secure and ranks on content we manage. Because it’s all one team, a server issue, a site bug, and a rankings dip never turn into three vendors blaming each other.
How getting started works
01
Discovery call
A straight conversation about what you run, what hurts, and what you’re trying to grow into. No jargon, no pressure.
02
Assessment & quote
We document your environment, flag risks, and send an itemized quote priced to your team — so you know exactly what’s included and what it costs.
03
Onboarding
We take over quietly in the background — monitoring, security, and backups go live with zero downtime for your team.
04
Ongoing partnership
Day-to-day support plus regular check-ins on security, budget, and what’s next — so your technology keeps pace with your business.
Local & on-call
IT support across the North Shore
We’re based in Middleton and on the road across the North Shore of Massachusetts every week. When a problem needs hands on it, we’re a short drive away — not a plane ticket and a national dispatch queue.
Managed IT, answered
Everything that keeps your office running: a helpdesk your team can call, 24/7 monitoring, security patching, cybersecurity, backups, Microsoft 365 and cloud management, new-hire setup, and hardware advice. You get one flat monthly price and one team that owns the whole stack.
Break-fix means you only get help after something has already cost you time or money. Managed IT is proactive: monitoring and patching prevent most problems before you see them, and everything is covered under a predictable monthly fee instead of surprise hourly bills.
Managed IT is typically priced per user or per device, per month, so it scales with your team. We quote to your exact headcount, systems, and goals rather than a one-size sticker. Tell us what you run and we’ll send a straight, itemized number.
Yes. We support Windows and Mac, Microsoft 365 and Google Workspace, and infrastructure that lives in the cloud, on-premise, or in a hybrid setup for privacy. We build around how your office actually works.
We’re based in Middleton and serve businesses across the North Shore of Massachusetts and Greater Boston — including Peabody, Lynnfield, Danvers, Saugus, Beverly, Salem, Wakefield, North Reading, and Topsfield.
Easier than most people expect. We handle the onboarding, document your environment, and take over quietly in the background. There’s no downtime for your team, and you’re never left to coordinate the handoff yourself.