Local means local.

We also provide IT support for municipal offices across the same North Shore towns: town halls, clerks’ and assessors’ offices, departments and boards. It is the same service our business clients get, from the same local team, with one person who answers the phone.

Town offices have a few needs that a typical small business does not:

• Email is a public record. In Massachusetts, email sent and received by town staff can be requested under the public records law, so it has to be kept, searchable and backed up, not scattered across personal accounts.
• Residents trust the town’s name. Scam emails pretending to come from a town address are common, so the domain’s email authentication has to be set up properly. We explain how that works in why emails end up in spam.
• People and boards change. Accounts, shared mailboxes and files need to pass cleanly from one person to the next when someone retires or a board turns over.
• Quotes need to be in writing. We quote in writing and itemize every line, which is what municipal purchasing expects.

If your town is getting by with a volunteer, a part-time staff member or a vendor who is hard to reach, tell us what you are working with. We will say plainly what needs attention first.